Frequently Asked Questions
HOW DO I ORDER?
You may place your orders anytime online 24/7 on our website www.uvmcollection.com
Yes, we ship WORLDWIDE.WHERE CAN I FIND YOUR SIZE CHART?
Click here for SIZE CHARTI AM NOT AS CURVY AS YOUR MODEL, WOULD THE ITEM STILL FIT ME?
Body types are different but all our items are designed to fit all body types. Most of our items are stretchy and we provide sizes XS to XL. We highly recommend you select your true actual size or use our size chart as a guide.
Still confused about sizing? Email us at firstname.lastname@example.org
Click here to read more about our SHIPPING INFORMATION
WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?
We accept all major credit cards, PayPal and Afterpay. Unfortunately, we do not accept bank transfers or money orders.
When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.DOES MY ORDER REQUIRE VERIFICATION?
Some orders are subject to UVMCollection's Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires email verification.
If your order requires Verification, we will advise you by e-mail. This is why it's important that you leave a correct email address and that you keep your information current.
Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.HAS MY ORDER BEEN SHIPPED?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking tab or number.
CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.
We do our best to restock the best sellers. Please email us, if you need more information on a specific product.
Please click here RETURN POLICY
WHY IS MY PRODUCT OUT OF STOCK?
Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You can fill out the form for "Out of stock" on each product and you will be notified when it gets restocked.
We have a NO refund policy. Only store credits are allowed. READ HERE
We also recommend you read the individual product description, as we try our best to provide as much detail as possible if the recommendation in sizing is needed. Otherwise, we recommend you order your true actual size and not base on what our model is wearing as she is a petite lady with a small waist and size of model from pictures can be misleading.
We require 1 to 4 business days to process all orders.
No, we do not ship out orders on Saturday, Sunday and during any holiday.
Our system generates automatic emails sent to all customers when their items has been shipped. If you did not receive one of these emails, kindly check your spam first or visit your confirmation page and you can also track your order directly from there. You can also track your order from your UVM Collection shopper's account.
We offer a variety of shipping options, we have partnered with DHL, USPS, UPS, and FedEx to offer you the best shipping rates. At the checkout you will see the different shipping options available, please select the one that fits well for you. Some of the options include overnight shipping, 2 business days, 3-4 business days, 5-7 business days, 7-14 business days and so on depending on your location.
All pre-ordered items will have the estimated ship dates listed on each product or in the description box. Please note, these days are estimated time and our factories work hard to get them ready before or on the specified dates.