RETURN POLICY (UPDATED) Effective SEPTEMBER, 2018
Have a return?
Please read the following carefully. All APPROVED returns are issued STORE CREDIT ONLY!
- Our policy last 10 days, if 10 days have passed since you received your purchase, unfortunately, we cannot offer a refund or exchange. (delivery date is determined based on delivery dates from your shipping details). WE MUST RECEIVE YOUR RETURNED ITEM NO MORE THAN 10 DAYS AFTER THE PACKAGE HAS BEEN DELIVERED TO YOU.
- To qualify for a store credit, we must receive the package no more than 10 days after the package was delivered to you.
- item must be in its original condition
- item must be Unwashed, Not dry cleaned, Unworn, No damage, No makeup stains (of any sort), No deodorant smell, No body odor, No cologne or perfume smell. If the item sent back has any of the above conditions listed or more, we cannot issue a refund or issue you a store credit, we will ship the item(s) back to you. Please, make sure all items are in the same conditions before emailing us for a return.
- Only regular priced items may be refunded as store credit. ALL SALES ITEMS ARE FINAL SALE
- We cannot issue a store credit or exchange your item if the tag is missing or removed.
WHAT ITEMS ARE NON-REFUNDABLE / NON-RETURNABLE?
- No refunds on sales items. ALL SALES ITEMS ARE FINAL SALE.
- No refunds on Discounted items (includes any purchased items used with any Coupon code/Discount code at the point of checkout). Exchange or store credits are allowed.
- No refund on pre-order items. Exchange or store credit are allowed.
Are there any charges for return?
- Original shipping charges are non-refundable.
- You are responsible for return shipping charges.
- If you receive a store credit, the cost of shipping will be deducted.
- YOU WILL BE RESPONSIBLE FOR PAYING YOUR OWN SHIPPING COST FOR RETURNING YOUR ITEM
How do I return for exchange or store credit?
- If you need an exchange of size or another item, send us an email at email@example.com including
- Full name on the order
- UVM Order number
- Reason for return (e.g Too small, need a bigger size, too short, too long, too tight)
- If you would like an exchange, please include it in your email stating which item and size.
- We would then issue you a return authorization code to include in your package within 1-2 business days.
ANY ITEM RETURNED TO US WITHOUT AN AUTHORIZATION CODE WOULD BE RETURNED BACK TO CUSTOMER.
- Ship your return to our headquarters address
6259 saint joe rd, Fort Wayne IN 46835.
- An exchange of the same item will be determined by what we have available in stock at the time of the exchange. If the item/size is not available, we will automatically issue you store credit.
- For returns, make sure it follows our return policy, Email us the reason why you need to return an item, Please do not ship an item back without emailing us a reason for your return. After you send an email, ship the item to UVMCollection 6259 saint joe rd, Fort Wayne IN 46835
- You will get a confirmation email.
- Make sure to send your return items to our headquarters Address it to "UVMCollection" 6259 saint joe rd, Fort Wayne IN 46835.
- YOU WILL BE RESPONSIBLE FOR PAYING YOUR OWN SHIPPING COST FOR RETURNING YOUR ITEM.
How soon will I get my store credit / refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit refund.
- All returned items must be inspected and usually takes 5 business days for sorting and inspection.
- If you are approved, then a store credit will be issued within 2 business days.
- If you are approved for a refund and not a store credit (individual cases), we would process your refund within 48 hours and note refund fee could apply pending the original method of payment such as PayPal fee, bank charge fee which we would not be responsible for.
Late or missing refunds (if applicable)
- Check your email, all store credits are emailed to customers when approved.
- If you did not get an email, send us an email.
- Allow 24-48 hours for a response.
OUR RETURN ADDRESS IS:
6259 Saint Joe Rd
Fort Wayne, IN 46835
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.